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Villkor
Anställningsform
Tillsvidare
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Lönevillkor
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Ansökan
Sista ansökningsdag
2025-04-27
Publiceringsdatum
2025-03-25
Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.
We are now looking for a motivated and compassionate Front Office Associate to join our front desk team during the night to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.
We are now looking for a motivated and compassionate Front Office Associate to join our front desk team during the night to ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation.
If you have a passion for hospitality and a focus on delivering outstanding guest experiences, we want to hear from you!
We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.
We believe in nurturing talent and providing opportunities for professional development. Whether you are starting your journey in hospitality or looking to take the next step in your career, we offer a workplace where you can learn, grow, and thrive.
Key Responsibilities:
· Exceed guest expectations in a dynamic environment
· Ensure efficient and welcoming service for all guests
· Handle check-ins and check-outs
· Maintain full awareness of the hotel's occupancy status and room availability
· Handle check-ins and check-outs
· Maintain full awareness of the hotel's occupancy status and room availability
· Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly
· Communicate and record all feedback and complaints according to established procedures
· Ensure effective communication and collaboration with other teams and departments
· Foster good relationships with all internal and external customers
· Communicate and record all feedback and complaints according to established procedures
· Ensure effective communication and collaboration with other teams and departments
· Foster good relationships with all internal and external customers
Qualifications:
· Has experience working at a hotel front desk
· Has good knowledge and experience working with Opera
· Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
· Strong communication and interpersonal skills
· Possess strong computer skills
· Proactive and independent work approach
· Good problem-solving skills with a focus on guest needs and expectation
· Possess strong computer skills
· Proactive and independent work approach
· Good problem-solving skills with a focus on guest needs and expectation
· Ability to handle high-pressure situations with professionalism
What We Offer:
· A night shift position
What We Offer:
· A night shift position
· A permanent full-time position following the 6-month probation period and we adhere to collective bargaining agreements
· Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's hotel scene
· Employment in a company with great opportunities for growth, where our core value is "Putting People First"
· A dynamic and inclusive work environment
· Employment in a company with great opportunities for growth, where our core value is "Putting People First"
· A dynamic and inclusive work environment
· Employee discounted rates at over 8500+ hotels worldwide
Join our team and play a key role in creating memorable experiences for our guests!
